Westshore Central Dispatch Center

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The Westshore Central Dispatch Center (WCD) sends fire and EMS responders to 9-1-1 and emergency number calls in Bay Village, Fairview Park, North Ridgeville, Rocky River and Westlake and for mutual aid to other neighboring communities.

The WCD is part of a national trend to coordinate services among neighboring cities to improve the efficiency and effectiveness of their emergency personnel and equipment.

Our Mission Statement


The mission of the Westshore Central Dispatch Center (“WestCom”) is to provide professional and efficient emergency communications to the citizens, first responders, and visitors of the Westshore Region. This will be accomplished through utilizing technology, ongoing training, dedicated employees, and continued growth to fulfill the needs of our community and all who pass through it.

Need to Know


When dialing 911, what do you need to know?
  • What is the address of the emergency?
  • What is the phone number you can be reached back at directly?
  • What is the nature of your emergency?
The answers to these three questions provide the information that dispatchers need to start emergency vehicles to your location.

DO NOT Hang Up if You Dial 911 by Accident

If you dial 911 by accident, DO NOT hang up! We are REQUIRED to call back every 911 “hang-up” to determine if in fact there is an emergency. When your call is answered, advise the dispatcher that you misdialed and be prepared to confirm your phone number and location. You save us the time of calling you back.



Nixle


Receive information by email or text through Nixle pertaining to:
  • AMBER Alerts
  • Areas to avoid due to emergency (Fire / MVA)
  • Flooding
  • Severe Weather
  • Special Events
  • Water Main Ruptures
Subscribe to Nixle alerts (text or email) (Standard text rates may apply.)

Car Seat Information


For car seat installation information, please call 216-844-2277. They will provide dates and times for local car seat installation.

Note: If you are in or traveling through the Westlake area, you can also stop by the Police Department to check if the safety seat has been installed properly.
History of the Dispatch Center
Westshore Council of Governments (WCOG) formally agreed on February 2, 2005, to consolidate the dispatching services in the center. Lakewood and North Olmsted, also members of WCOG, decided not to join the center at that time. Four additional communities operating under the WESHARE paramedic protocols could possibly join at a later time.

On August 25, 2004, the City of Westlake was awarded a grant from Federal Emergency Management Agency in the Department of Homeland Security in the amount of $566,503 to purchase equipment for the center. The center opened with a Ribbon-Cutting and Blessing Ceremony (PDF) on March 29, 2006. Operating costs are shared by the communities whose fire departments are dispatched by the center.