Zero Tolerance Code of Conduct and Disciplinary Plan

To run our facility and programs at the highest, safest level for all patrons, the following code of conduct and subsequent disciplinary plans will be enforced. All incidents will be documented by staff, and discipline will be enacted according to the policies below. The Recreation Director, or designee, will contact all patrons involved in the incident reported and of subsequent penalties via email, phone call, and/or written letter. Any incident of criminal nature handled by the Westlake Police Department will be subject to review by the Recreation Director and Mayor. Any appeals for suspensions not resulting in criminal charges can be sent to the Recreation Director via email. Any potential reinstatement will be determined following review by the director. The ultimate length of suspension will be determined following a review by the Director. The ultimate length of suspension will be determined by the Recreation Director. Any violation of the suspension policy could lead to an arrest for Criminal Trespass.

Zero Tolerance Code of Conduct: All members and guests are expected to abide by the rules and policies in place at our facilities. Members are responsible for the actions of their non-resident guests. Those who violate the facility rules will face disciplinary action as outlined below.
For incidents that do not warrant an automatic suspension or revocation of membership, the following steps will be taken and all reports will be logged in our incident reporting system:
  1. Verbal Warning - Staff will first give a verbal warning to any patron(s) not following the facility rules.
  2. Written Warning - If the behavior continues and/or there are additional issues, the staff will complete a written incident report and notify the patron(s) that the incident(s) are being documented. The patron will be notified that all documented incidents are placed in our tracking system and if there are any additional incidents, the patron(s) membership or ability to use the facility may be suspended or revoked.
  3. Suspension or Revoked Membership/Use of the Facility - If there are further incidents documented with the same individual(s), the incidents will be reviewed by the Director and a recommendation will be made to suspend or revoke membership. The patron(s) will be informed of the suspension or revoked membership via US Mail.
For incidents that do warrant an automatic suspension or revocation of membership, the following steps will be taken and all reports will be logged in our incident reporting system:
A) Behavior Policy Violations resulting in 1-week suspension:
  • Using language or wearing clothing with lettering or symbols which is offensive, sexist or display racism.
  • Using language or gestures considered to be sexual harassment or sexual. 
  • Fighting, bullying or any other forms of aggressive behavior.
  • Behaving in a manner that is potentially dangerous or disrespectful to self and/or others.
  • Repeated failure to follow Recreation Center rules and policies, disregarding the staff's enforcement of the rules.
  • Entering or attempting to enter the fitness center under the required age.
  • Degrading, scolding, or otherwise aggressive or disrespectful behavior toward staff.
B) Behavior Policy Violations resulting in a 1-6 Month suspension:
  • Using another member's pass or ID to gain access to the building or allowing another person use of your membership.
  • Intentionally entering the building or program without making a payment.
  • Damage to private or Recreation Center equipment or supplies.
  • A second offense of Group A violations.
C) Behavior Policy Violations resulting in 12+ Months or Indefinite Suspension:
  • Theft or vandalism (of personal or City of Westlake Recreation Center property).
  • Physical altercations.
  • Sexual misconduct or sexual harassment with physical contact.
  • A second offense of Group B violations, or third offense from Group A violations.
Removal form the Facility: There are times when a patron will be asked to leave the facility immediately, such as multiple offenses on the same visit and/or disregarding the staff's enforcement of the rules, and this will be documented on an incident form. If the patron is a minor who did not drive themselves and no parent is with them, the parent or guardian will be contacted to notify them of the incident and that the patron is being asked to leave the facility. The patron will be asked to wait in the lobby until the parent/guardian arrives. If the patron will be contacted at the time to make them aware of the incident. All incident forms are reviewed by the Director and incidents will be followed up on as needed.

Contacting Police Department: If at any time assistance is required to maintain safety and order, the police shall be contacted immediately. Behavior incidents concerning theft, assault, harassment, trespass, and similar offenses should be directed to the police for investigation in addition to following the procedures listed above. All incidents referred to the police or that require police assistance should be forwarded to the Recreation Director immediately. 

Please Note: City Administrators reserve the right to suspend/dismiss a patron at any time for violations of our rules and policies.